Facilities Service Coordinator
3 days ago
Job Title: Helpdesk Administrator
Job Description:
We are seeking an experienced Helpdesk Administrator to join our team at Adecco. The successful candidate will be responsible for providing exceptional customer service to EFM stakeholders through the Helpdesk operation.
Key Responsibilities:
- Raising, updating, and closing work orders on Computer Aided Facilities Management (CAFM) systems in a timely manner.
- Allocating work orders to all parts of the PS team, including Engineers, Security, Cleaners, and Subcontractors across the estate.
- Preparation of Planned Preventative Maintenance (PPM) and statutory testing schedules, including planning, scheduling, and assisting with booking PPMs with sites.
- Actively managing work delivery through liaison with the Helpdesk Team Leader, Building Services Manager, and the Property Services team.
Requirements:
- Previous experience in Facilities Management or a property-related field, ideally in a Helpdesk environment.
- Knowledge of telephone systems and IT systems, including CAFM systems.
- Excellent communication skills across all mediums.
Why Choose Us:
At Adecco, we offer a supportive and dynamic work environment, with opportunities for professional growth and development.
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