Blue Badge Officer

4 weeks ago


Surrey, United Kingdom Myn Full time
Blue Badge Officer Job Description

At Myn, we are seeking a detail-oriented and proactive Customer Service Officer to join our Blue Badge team in South East England. This role involves processing Blue Badge applications, reviewing them against national guidelines, and making decisions on whether to issue or refuse applications.

Key Responsibilities:
  • Blue Badge Application Processing: Review and assess applications according to Department for Transport guidelines, making decisions to issue or refuse Blue Badges.
  • Customer Service: Provide excellent customer support by phone, email, and digital platforms, responding to enquiries about the Blue Badge scheme.
  • Data Management & Reporting: Maintain accurate records and assist in preparing reports for statistical and other purposes.
  • Administrative Support: Prepare and dispatch standard correspondence to ensure efficient response to enquiries and application processing.

Requirements:

  • Strong IT skills, especially in Microsoft Office and database applications.
  • Excellent written and verbal communication skills.
  • Proven experience in customer service or administrative roles.
  • Ability to follow procedures and work both independently and as part of a team.
  • A commitment to delivering high-quality service and continuous improvement.
  • Flexibility and adaptability in a fast-paced environment.

Qualifications:

  • A good general education.
  • Computer literacy and experience working in a customer service or administrative environment.


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