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Meetings & Events Operations Manager - Burton-on-Trent

2 months ago


Burton upon Trent, Staffordshire, United Kingdom Hoar Cross Hall Full time
About Us

Hoar Cross Hall is a luxury spa resort nestled in the heart of Staffordshire, offering an unparalleled guest experience. Our estate boasts exquisite dining venues, expansive gardens, and a world-class spa. We're committed to delivering exceptional service and creating unforgettable memories for our guests.

The Role

The Meetings & Events Operations Manager plays a pivotal role in ensuring the successful planning, coordination, and execution of all operational aspects related to meetings, conferences, and exclusive use events at our hotel or spa.

Key Responsibilities
  • Oversee the entire lifecycle of events, ensuring all logistics are meticulously planned and executed.
  • Efficiently manage the M&E department, ensuring that all team members are aligned with the department's objectives and are adequately trained.
  • Contribute to the profitability of the hotel and spa by driving revenue from meetings, conferences, and events.
  • Manage budgets, control costs, and optimise resources to achieve financial targets.
  • Lead, motivate, and inspire the M&E team to deliver exceptional service and achieve department objectives.
  • Provide ongoing training and development opportunities to ensure the team remains skilled and knowledgeable about industry trends and best practices.
  • Ensure the highest level of customer service is delivered.
  • Ensure that all products and services provided during events meet the highest quality standards.
  • Monitor the performance of the department, making adjustments as necessary to meet or exceed targets.
Person Specification
  • Proven record in events management.
  • Strong ability to lead and manage a team, with a focus on motivation, development, and performance management.
  • Proven track record of working closely with and managing partnerships.
  • Proficiency in event management software and Microsoft Office Suite.
  • Great attention to detail being meticulous in managing tasks.
  • Dedicated to providing exceptional service and building long-term client relationships.
What We Offer
  • Competitive rate of pay.
  • Complimentary use of the leisure and spa facilities.
  • Staff canteen providing a variety of lunch options daily.
  • Discount on overnight stays and spa days.
  • 30% discount on food and drink.
  • Employer workplace pension contribution.
  • Excellent induction and training programme.
  • Perkbox online benefits and discounts.
  • Free parking.
  • Opportunities for professional development and career advancement.