IT Manager

About the Role

En Route International seeks an experienced IT Manager to oversee its technical support operations across four geographic regions. The successful candidate will be responsible for ensuring high-quality technical support, effective governance, and compliance while managing access control and reporting on IT support performance to the IT Director.

Key Responsibilities

• Access Control Management: Develop and enforce access control policies to ensure that only authorized personnel have access to sensitive systems and data.
• Governance: Establish IT governance frameworks and best practices to ensure alignment with organizational goals and compliance with corporate governance.
• Controls Reporting: Prepare and present regular reports to the IT Director on IT performance, security incidents, and compliance status across all regions.
• System Administration: Maintain and optimize IT systems, networks, and applications for reliability and performance across all regions.
• Security Management: Implement cybersecurity measures to protect data and IT infrastructure, including regular security assessments and audits working with the global Cyber Security Operations Centre.
• Vendor Management: Manage relationships with IT service providers and vendors across multiple locations, ensuring they meet agreed SLAs.
• Process Improvement: Identify opportunities for improving IT support processes and systems to enhance efficiency and effectiveness.
• User Support: Oversee the IT support function to ensure high user satisfaction and effective troubleshooting in the organization's geographic regions.
• Documentation: Maintain comprehensive documentation of support processes, procedures, and knowledge base articles for user reference.
• Training: Provide training for staff on IT policies, security practices, and new technologies applicable to regional operations.