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Disability Services Team Leader
2 months ago
The role of a Cloud Application Services Lead is to lead the Application Services team and be a contributing team member.
This includes leading the Application Services team by ensuring the team is meeting all timelines for projects, managing ticket backlog, communicating to other teams while also being a contributing team member and installing and setting up the Point of Rental application either in a cloud-hosted environment or on a physical server to meet a customer's needs.
Each environment is tailored to the number of users and add-on services purchased. Environments can be as simple as a single machine to a RDS Farm. Set up backup schedules and SQL servers.
This role requires you to work with Project Managers to keep projects on task, but also requires self-management of tasks assigned to you and keeping track of the other projects of those on your team.
Key Responsibilities:
- Hardware configuration including but not limited to Windows Server, storage, printers, scanners and credit card terminals.
- Setup of physical servers or servers in Cloud environments.
- Basic SQL database administration.
- Network administration and setup (Router configuration including VPN deployments).
- Setup of Rental software and Point of Rental licensing.
- Ordering of physical hardware and software licenses.
- Collaboration across departments to coordinate customer deployments.
Requirements:
- Proficiency in Microsoft Windows operating systems and Office 365 applications.
- Associate's Degree or Higher or equivalent work experience.
- Telephone/Remote Customer Support experience (Can be replaced with onsite experience or equivalent customer service experience).
- Remote Windows Administration for offices of 1 to 15 users.
- Understanding of networking concepts and protocols.
- 3-4 years of experience in a similar IT support role.
- Ability to participate in rotating On-Call Support required.
- Group Policy and Active Directory administration.
Preferred Qualifications:
- Small Business Network Routers and Switches (SonicWALL, NETGEAR, Cisco).
- Dell Workstations and Servers setup and maintenance.
- Microsoft SQL Server/Express 2019 setup and configuration.
- Strong understanding of Microsoft Terminal Services/Remote Desktop Services.
Equal Opportunity Employer:
Point of Rental Software is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing equal opportunity for all and reasonable arrangements for individuals with disabilities in employment.
