Front of House Ambassador

4 days ago

Luton, Luton, United Kingdom Bannatyne Full time
About the Role

We are seeking a highly skilled and customer-focused Front of House Assistant to join our team at Bannatyne. As the first point of contact for our guests, you will be responsible for creating a warm and welcoming atmosphere, ensuring a seamless experience for all visitors.

Key Responsibilities
  • Guest Services: Greet and welcome guests with a friendly and professional demeanor, providing information about spa services, treatments, and products.
  • Reception Management: Manage spa bookings and appointments, process payments, and maintain the reception area in a clean and tidy condition.
  • Communication: Handle guest inquiries, respond to emails and phone calls, and coordinate with Spa Therapists and other staff to ensure seamless service delivery.
  • Promotion: Assist with the promotion of spa services, special offers, and retail products, ensuring maximum visibility and engagement.
  • Administrative Tasks: Undertake all relevant training required for the role, maintain accurate records, and perform other administrative tasks as needed.
Requirements
  • Interpersonal Skills: Strong interpersonal and communication skills, with a customer-focused attitude and a genuine passion for health, wellness, and customer service.
  • Organizational Skills: Excellent organizational skills, multitasking abilities, and the ability to establish rapport, build trust, and demonstrate credibility.
  • Flexibility: Ability to work flexible hours, including weekends and holidays, with a willingness to adapt to changing circumstances.
  • Experience: Proven experience in a receptionist or customer service role, preferably in the hospitality industry, with proficiency in using booking systems and basic computer skills.
About Bannatyne

Bannatyne is a leading health and wellness company, synonymous with excellence in the industry. As a Front of House Assistant, you will be part of a dedicated team committed to making a difference in people's lives. You will work in a serene environment, surrounded by like-minded individuals who share your passion for wellness and customer service.

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