Security Officer
2 weeks ago
About The Role
This position for the Security Officer will be fully trained in security operations. The successful candidate will be responsible for patrolling malls, service areas, service desks, and public areas, advising tenants on management regulations, diffusing incidents, and preventing occurrences using minimal enforcement. They will also be responsible for maintaining fire and health and safety regulations, securing the premises, and providing first aid if necessary. The Security Officer will work on a variable shift rota between 06:30 and 18:30.
Responsibilities
- Start shift promptly at the designated time, in full uniform.
- Ensure appearance is clean, smart, and tidy at all times.
- Be responsible for active communication of shift changeover to the on-shift supervisor, including handover of shift keys, PDA, confirmation of staff on shift, contractors on site, and any matters pertaining to the smooth effective running of the shift.
- Be aware of health and safety procedures and ensure they are carried out in line with the health and safety policy.
- Be responsible for full comprehensive understanding of fire alarm procedures.
- Act as an evacuation marshal in the event of a major incident.
- Be familiar with the location of all plant rooms, service corridors, and lifts, both by location and by name.
- Assist tenants on request in the event of an incident, either in person or by camera or both.
- Assist police presence on site, either in person, by camera, or by statement.
- Awareness of responsibilities and powers as a member of the security team and when to hand over to police instruction.
- Responsible for diffusing incidents and situations in the malls.
- Responsible for providing first aid if necessary (this only applies to certificated first aiders).
- Security guards not trained in first aid must be made aware of manned first aid on shift.
- Knowledge of in-house radio usage and call signs.
- Use patrol monitor (Deister) system to assist with accident and incident control and prevention.
- Responsible on night shift to maintain check calls as required.
- At all times, follow through any managerial instructions.
- Ensure all work is carried out in a safe, proper, and thorough manner, taking into account health and safety legislation, Incentive FM policies and procedures, risk assessments, and method statements.
- Maintain confidentiality in all aspects of client and staff information.
- Report anything in need of repair or replacement to the appropriate person.
- Keep your working area and space clean and tidy at all times and your tools and equipment safely stored.
- Be familiar with the required care standards regulations governing your job.
- Maintain polite and good communication with your colleagues, tenants, and shoppers at all times.
- Be prepared to receive and undertake further training as required.
Skills and Experience
- SIA licence (CCTV & DS were applicable).
- Experience of working and building partnerships with clients.
- IOSH trained desirable.
- Articulate and able to communicate effectively with clients and the IFM teams.
- Organised individual who can demonstrate a record of planning and managing workflows.
- Able to demonstrate an understanding of high-quality service delivery and their impact on this.
- The ability to be agile and flexible to meet the needs and demands of the role.
- Excellent time management, organisation, and focus on ability to prioritise and multitask with clear ability to focus on detail.
About The Company
OCS UK & Ireland is a leading facilities management company with a turnover of GBP1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services including cleaning, catering, security, technical services, energy management, and compliance, front of house, landscaping, logistics, waste management, and pest control services to the public and private sectors. Our mission is to make people and places the best that they can be.
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