Customer Service Representative

3 weeks ago


Denbigh, Denbighshire, United Kingdom Vacancy ID: 5615 Full time
About the Apprenticeship

This Customer Service Apprentice role is an exciting opportunity to develop your skills and knowledge in a dynamic industry. Vacancy ID: 5615.

Key Responsibilities:
  • Efficiently maintain customer records on our internal database, ensuring accuracy and up-to-date information.
  • Provide exceptional customer service, handling queries and concerns in a professional, empathetic manner.
  • Process payments for orders before delivery dates using TYL.
  • Craft and send personalized customer communications, detailing order specifics and finance agreements.
  • Arrange courier collections from the site and facilitate efficient delivery logistics.
  • Contribute to planning and organizing product deliveries to customer homes, ensuring timely and convenient arrangements.
Requirements:
  • GCSEs in English and Maths.
  • Demonstrate a calm demeanor and ability to work well under pressure.
  • Exhibit good organizational skills and ability to work independently or as part of a team.
  • Be willing and able to adapt to changing situations and demonstrate flexibility.
  • Show excellent interpersonal skills, enabling you to build strong relationships with a diverse range of people.
Training and Development:

You will receive comprehensive training from Gröp Llandrillo Menai, equipping you with the skills and knowledge necessary to succeed in this role.

About the Employer:

NHC Technology Ltd is a forward-thinking company committed to offering equal opportunities for individuals with disabilities and health conditions.

Predicted Salary Range: £18,000 - £22,000 per annum

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