Optical Sales Specialist
2 weeks ago
Cutler and Gross, a renowned luxury eyewear brand, is seeking an exceptional Sales Associate to join its team. As a Sales Associate, you will be responsible for delivering exceptional customer experiences, providing personalized service, and ensuring a seamless shopping experience for our discerning clients.
Key Responsibilities- Provide exceptional customer service, ensuring a friendly and welcoming experience for every customer
- Deliver reliable information and advice to customers on sales and customer service matters
- Ensure familiarity with the product range, past and present, to provide customers with detailed information
- Check lenses on delivery to ensure they meet the required specification
- Record results of each client, dispense orders electronically to the supplier
- Arrange client appointments using client management system tools and web booking portal
- Maintain correct processing of all stock deliveries to store, booking into system and processing store exchanges
- Pro-actively support the running of the store to operate to its full potential and contribute to reaching monthly, quarterly, and annual sales targets
- Deal with and handle cash, credit cards, and international currency
- Experience working in an optician
- Natural passion for eyewear and selling luxury products
- Ability to style frames and sunglasses with consideration to fitting the face immaculately
- Exceptional communication skills, both verbal and written
- Good IT literacy - knowledge of Microsoft Office – Word, Excel, and Outlook and aptitude to learn new software
- Proven track record in achieving sales targets and building customer relationships
- Flexible and 'can do' working style with a willingness to learn, improve, and adapt
- Strong attention to detail and accuracy
- Ability to work as part of a team, and on own initiative
- Empathy and creativity to build trust with customers
- Immaculately presented and representing the company ethos
- Frame and sunglass allowance and a generous friends & family discount
- Annual eye test at a Cutler and Gross store
- Bonus related to store performance
- 25 Days holiday (+1 extra day for each additional year you work at the business - up to maximum of 30 days)
Cutler and Gross is a proudly independent eyewear brand with 6 flagship store locations in London, Bath, New York, Los Angeles, and Toronto, and over 2000 stockists in 50 countries. If you are passionate about luxury and delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
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