Conduct Risk and Assurance Compliance Officer

4 weeks ago

London, Greater London, United Kingdom Kroo Bank Ltd Full time

Kroo Bank Ltd strives to be the first bank that is both trusted and loved by its customers. We're helping people take control of their financial future and achieve their goals, whilst making a positive impact on the planet. As a company, we act with integrity, transparency, and honesty. We think big, dream big, and relentlessly pursue our goals. We like to be bold, break new ground, and we never stop learning. But most importantly, we are on this journey together.

In our Compliance Department, the Conduct Risk & Assurance Compliance Officer will support the second-line team across all conduct-related aspects. The role will advise the business on conduct risk for products, communications, and customer interactions, ensuring fair treatment, ethical practices, and meeting the requirements of Consumer Duty standards. Strong knowledge of UK regulations, excellent advisory skills, and the ability to collaborate with senior management are essential.

Key Responsibilities:

  • Monitor and report on adherence to Consumer Duty principles, ensuring customer-centric practices.
  • Provide training and guidance to employees on compliance and ethical standards.
  • Collaborate with senior management to ensure business practices meet regulatory obligations and minimize risk.
  • Monitor adherence to fair treatment of customers and transparency in communications.
  • Monitor and interpret relevant regulatory developments, guidelines, and legislation to ensure Kroo Bank Ltd's practices remain compliant. Provide expert advice on the implications of regulatory changes and oversee the implementation of necessary adjustments.
  • Proactively identify potential conduct risks arising from business activities, products, or processes. Oversee the implementation of effective mitigation strategies to prevent customer detriment and ensure market integrity.
  • Lead targeted assurance activities and audits to evaluate the effectiveness of controls in managing conduct risk. Identify areas for improvement and oversee the implementation of corrective actions.
  • Craft clear and effective policies and procedures related to conduct risk management. Ensure these are communicated and embedded across the organization, fostering a culture of compliance and ethical conduct.
  • Stakeholder Engagement: Collaborate with various internal stakeholders, including product development, operations, and senior management, to integrate conduct risk considerations into Kroo Bank Ltd's strategic decisions and product offerings.

Requirements:

  • Demonstrable experience in delivering compliance monitoring activities, particularly in the context of ensuring alignment with Consumer Duty requirements.
  • Good knowledge of broad banking compliance, particularly related to banking, payments, unsecured lending, financial promotions, financial crime, and outsourcing, with an emphasis on conduct risk and customer outcomes.
  • Good understanding of risk assurance activities in a technologically driven bank, with a focus on identifying and mitigating conduct-related risks.
  • Sound knowledge of governance in a regulated environment.
  • Flexibility in providing support across all Compliance areas of responsibility.

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