Technical Consultant Expert

2 days ago


StainesuponThames, Surrey, United Kingdom ServiceNow, Inc. Full time
Job Description

The Senior Technical Consultant for Customer & Industry Workflows is a technical expert responsible for guiding clients through the implementation of ServiceNow's Customer Service Management (CSM) and Field Service Management (FSM) solutions.

Key Responsibilities:
  1. Act as the primary technical liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions.
  2. Oversee technical delivery, ensuring alignment with client requirements and ServiceNow best practices for CSM and FSM implementations.
  3. Lead technical onboarding with clients, assessing existing processes and platform configurations to tailor solutions effectively.
  4. Mentor and guide developers and consultants on best practices in technical design and field service management workflows.
  5. Partner with the pre-sales team to scope complex service engagements involving ServiceNow products and intricate integrations with client systems, with a focus on CSM/FSM.
  6. Demonstrate thought leadership by contributing to webinars, whitepapers, and community groups, highlighting expertise in field service management.
  7. Engage with ServiceNow product teams to provide feedback and insights on new features, capabilities, and best practices.
  8. Participate in go-to-market strategies for new service offerings, ensuring alignment with field service management trends and customer needs.

Salary: $110,000 - $140,000 per year, depending on experience.



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