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Trade Counter Assistant and Driver

2 months ago


London, Greater London, United Kingdom Eurocell PLC Full time
Job Title: Trade Counter Assistant and Driver

Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Trade Counter Assistant and Driver. As a key member of our branch team, you will be responsible for providing exceptional customer service, achieving sales targets, and ensuring the smooth operation of our trade counter.

Key Responsibilities:

  • Provide outstanding customer service, responding to customer inquiries, and resolving issues in a professional and courteous manner.
  • Meet and exceed sales targets by confidently communicating product knowledge to customers and promoting our products.
  • Pick, load, and deliver products to customers via our 3.5-tonne flatbed trucks and LWB vans, ensuring safe and efficient transportation.
  • Support the Branch Manager in day-to-day branch operations, including stock management, warehouse maintenance, and front-of-house cleanliness.
  • Develop and maintain positive customer relationships, identifying opportunities to upsell and cross-sell products.
  • Collaborate with colleagues to achieve branch sales targets, operational standards, and customer satisfaction goals.

Requirements:

  • Passion for delivering exceptional customer service and achieving business targets.
  • Hands-on approach, with the ability to work independently and as part of a team.
  • Commercial acumen, with experience in sales, customer service, or a related field.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Valid driving license and ability to operate a 3.5-tonne flatbed truck and LWB van.
  • Previous experience in a similar role, preferably in a trade/builders merchant/retail, glazing, or uPVC environment.

What We Offer:

  • Competitive basic salary of £26,698 per year, plus an excellent monthly bonus scheme.
  • 25 days' holiday, plus statutory holidays, and a free Healthcare plan for all employees.
  • Enhanced Maternity and Paternity benefit, and a free Life Assurance Plan of 3x your Annual Salary.
  • Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success.
  • Company Pension Plan, and Employee discount on Eurocell products.
  • Discounts across many well-known online and high street retailers, and a blend of training, including e-learning and on-the-job training.
  • Care First Employee Assistance Programme, available 24 hours a day, 365 days a year, for confidential support and advice.