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Finance and Administration Officer

2 months ago


Scunthorpe, North Lincolnshire, United Kingdom North Lincolnshire Council Full time

**Job Summary**

An exciting opportunity has arisen for a skilled Finance and Administration Officer to join the Financial Assurance & Debt Management Team at North Lincolnshire Council on a fixed-term contract.

**Key Responsibilities**

  • Provide specialist operational and financial administrative support to the team, ensuring the council meets its statutory and contractual duties for payments and income collections.
  • Utilize technical knowledge of adult social care finance processes to deliver high-quality results.
  • Manage the central finance system to raise orders and invoices, track income collection and debt, and maintain accurate records.
  • Support customers with complex financial tasks, such as financial assessments, documentation collection, and direct payment audits.
  • Provide telephone cover for Customer Financial Services and handle routine and sensitive financial issues through effective negotiation and mediation skills.
  • Negotiate and implement payment plans to recover debt, ensuring timely and efficient resolution.
  • Maintain accurate records of customer contact and escalate suspected adult protection safeguarding issues through appropriate channels.

**Requirements**

  • Ability to work in a fast-paced team environment, providing positive and supportive interactions with colleagues.
  • Excellent organizational and time management skills, with a focus on prioritizing tasks and managing workload effectively.
  • Strong communication and interpersonal skills, with the ability to interact with diverse stakeholders, including council colleagues and members of the public.
  • Meticulous attention to detail and accuracy in financial work.

**What We Offer**

As a Finance and Administration Officer at North Lincolnshire Council, you will receive ongoing support and training to ensure you provide a high standard of service to our customers. This is an excellent opportunity to develop your skills and contribute to the success of our team.