Customer Service Ambassador

4 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom SSP Group Full time

Be the Face of Exceptional Customer Service

As a valued Team Member at SSP, you will be the first point of contact for our customers, providing an outstanding experience that exceeds their expectations. Your passion for excellence will shine through in every interaction, making you the face of our brand.

Work in a Fast-Paced Environment

Our cafes are bustling with activity, and as a Team Member, you will be at the heart of it all. You will work collaboratively with your team to ensure smooth and efficient operations, providing a welcoming environment for our customers.

Enjoy a Range of Benefits

As a Team Member at SSP, you will enjoy a range of benefits, including:

  • Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK.
  • Flexible Scheduling: To accommodate various lifestyles, we are promoting work-life balance.
  • 75% discount on your meal while on shift.
  • Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units. T&C apply.
  • Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme.
  • Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
  • Culture: We value diversity and inclusion at SSP and we have a variety of networks to support you, such as LGBTQ+, Women's Network, Neurodiversity and Disability and many more.
  • Activities: Barista Competition, Millie's Cookies Ice off Challenge, Superstars Recognition.
  • Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.

As a Team Member, You'll:

  • Engage with customers and provide an outstanding customer experience.
  • Ensure a clean, safe and welcoming environment.
  • Collaborate with team members to ensure smooth and efficient operations.
  • Bring the SSP values to life.

SSP is an Equal Opportunities Employer



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