Operations Planner

2 days ago

Eastleigh, Hampshire, United Kingdom Hays Specialist Recruitment Limited Full time

**Role Overview**

Your new role involves overseeing the effective planning and coordination of all works for the Safer Homes trade teams. This includes ensuring that works are assigned to the correct engineer in the right location at the right time, promoting first-time fix. You will work collaboratively with stakeholders, prioritizing customer satisfaction to ensure a seamless service provided. Key responsibilities include effectively overseeing diaries, scheduling works, and managing operative workloads to ensure completion of all jobs/tasks by the end of each working day.

Further Key Responsibilities:

  • To oversee diaries, schedule works, and manage operative workloads to ensure completion of all jobs/tasks by the end of each working day.
  • Engage with customers in a timely manner in relation to scheduled jobs, follow-ons, and adjusted appointments, minimizing disruption and maintaining excellent customer service.
  • Allocate unscheduled jobs and ensure that all emergency repairs and overdue services are carried out as per our Service Level Agreement (SLA).
  • Liaise with suppliers and contractors to arrange delivery of materials and equipment.

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