Public Safety Dispatcher

2 days ago


Dudley, Dudley, United Kingdom Nichols College Full time
Job Title: Public Safety Dispatcher

We are seeking a highly skilled Public Safety Dispatcher to join our team at the City of Lenexa police department.

About the Role:

In this critical position, you will receive, evaluate, and prioritize multiple emergency and non-emergency calls from the public and other law enforcement agencies utilizing the CAD system. You will perform a wide range of duties, including operating a complex two-way radio system, applying investigative skills to aid in criminal apprehension and crime prevention, making use of state-of-the-art surveillance systems to assist in investigations and ensure officer and civilian safety, completing data entry assignments, and multitasking efficiently.

  • Operational Requirements: Work effectively in a fast-paced environment, responding to emergency situations and managing multiple tasks simultaneously.
  • Communication Skills: Communicate clearly and concisely with field units, dispatchers, and other stakeholders, providing accurate and timely information.
  • Tech-Savvy: Utilize advanced computer systems and software to process and manage emergency calls, track officer locations, and maintain accurate records.

Key Responsibilities:

This role requires the ability to diffuse and respond effectively to situations involving intense pressures and/or unpredictable persons, handle difficult and stressful situations with professional composure, draw reasonable and logical conclusions from information that may be confusing, disjointed, and/or incomplete, remember numerous details and recall essential information quickly and accurately, think and act quickly in a decisive manner, make sound and reasonable judgments, demonstrate regular and reliable attendance, utilize strong interpersonal relationship skills and participate fully in a team-oriented environment, interact with other employees and citizens in a courteous and respectful manner, project positive support of the department and City organizations at all times, work rotating shifts, weekends, holidays, and short-notice overtime assignments, comprehend English spoken in a variety of accents and dialects, speak English clearly, fluently, and articulately with no distracting accents, dialects, mannerisms, or impediments that could impair or delay prompt efficient communication under stressful conditions, utilize proper grammar, punctuation, spelling, and structure in written communications, record information accurately, continuously wear a radio/telephone headset that fits over one ear and/or fits within the ear canal of one ear and still be able to hear and comprehend, understand, and properly react to sound sources external to the headset, hear, see, react to, and demonstrate above-average hand/eye coordination to multiple simultaneous sound and visual sources.

Benefits:

The hiring range for this position is $24.56 per hour, dependent on qualifications and directly related experience. The City of Lenexa offers a comprehensive benefits package, including low-cost premiums for medical, dental, and vision insurance, free or low-cost on-site medical clinic, 4% employer retirement contribution with optional 2% match, 10 paid holidays per year, minimum 2 weeks of vacation during the first year, paid sick leave and personal leave, six weeks of paid parental leave, city-paid short-term and long-term disability plans, and tuition reimbursement up to $3,500 per year.



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