Technical Account Manager

4 weeks ago

London, Greater London, United Kingdom Ardonagh Advisory Full time

Job Title: Facultative Technical Account Manager

Job Summary: We are seeking an experienced Technical Account Manager to join our fast-growing Facultative Reinsurance team at Ardonagh Advisory. The successful candidate will be responsible for ensuring the servicing of client accounts is proactive and of the highest standards.

Key Responsibilities:

  • Oversee the fulfilment of all client service activities for your clients
  • Drafting MRC's
  • Creating market presentations
  • Using PPL / Whitespace
  • Processing entries (Open TWINS experience preferred)
  • Dairying forward future tasks to action (adjustments, profit commissions)
  • Working with IBA to ensure Premium Payment Conditions are met
  • The resolution of queries that may impact on client service e.g. underwriter queries, processing queries, account queries and the like, and escalate, as needed
  • Keeping accurate records at all times

Technical Capability:

  • Provide and gather information to and from Underwriters, Brokers, Technical Staff and Business Producers as required
  • Provide expert advice on contract documents within specified classes of business
  • Produce clear and accurate documents and wordings for clients which provide the best possible cover in the market and adhere to all regulatory requirements.
  • Use class of business (Property) knowledge to produce contract documents and documents suited to the client's needs.
  • Check and recommend amendments to policies/contract documents produced by others prior to agreement by Underwriters
  • Check final contract documents against slip or proposal details to ensure appropriateness of the proposed standard policy
  • Create original and complex contract documents and maintain database of contract documents and policy information
  • Maintain up-to-date and orderly files
  • Utilise in-house, Lloyd's and Company market systems including Open TWINS, LORS and Price Forbes Re computer systems such as Account Opening
  • Evaluate the status of workflow across your team and report on regular basis to management
  • Support other Technical Account Managers across Ardonagh Advisory

Leadership/Management:

  • Work closely with Divisional Leadership to identify and drive opportunities for improved processes
  • A real team player, willing to assist / mentor less experienced Technical Account Managers and help across the wider business in busy times, always looking to deliver a high level of client service.
  • Build relationships with peers across different Ardonagh Advisory teams to drive improved processes and best practice
  • Manage and undertake assigned project work to time scales as directed

Representing Ardonagh Advisory:

  • Champion the Ardonagh Advisory name and core values to clients and the wider marketplace
  • Represent Ardonagh Advisory with clients, agents, suppliers, and other organisations

Compliance:

  • Comply with relevant legal, regulatory and Ed compliance requirements, E&O compliance procedures and quality initiatives
  • Escalate any potential E&O's to Divisional Directors and the Legal & Compliance team at the earliest opportunity

Person Specification:

Essentials:

  • Proactive, can-do attitude, focussed on positive client outcomes
  • Suitable experience in a Reinsurance Account Management role
  • Technically strong, can focus on the detail and willing to share expertise and mentor junior colleagues
  • Organised, collaborative, and able to work across all organisation levels
  • Good written and verbal skills

Desirables:

  • Good understanding of Open TWINS
  • Proficiency in MS Outlook (email)
  • Proficiency in MS Office (Word, Excel, and PowerPoint)

Education:

  • 'A' level (or equivalent) passes plus 5 GCSE passes (or equivalent) including English and Maths
  • A desire to progress within Insurance and a track record of working towards professional Qualifications

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