Front of House Team Member

5 days ago

StratforduponAvon, Warwickshire, United Kingdom Bannatyne Full time
{"title": "Front of House Assistant", "description": "Job Summary

We are seeking a friendly and organized Front of House Assistant to join our team at Bannatyne. As the first point of contact for our guests, you will be responsible for creating a warm and welcoming atmosphere.

Key Responsibilities
  • Greet and welcome guests with a professional demeanor.
  • Manage spa bookings and appointments, ensuring a smooth scheduling process.
  • Handle guest inquiries and provide information about spa services, treatments, and products.
  • Process payments and maintain the reception area.
  • Assist with promoting spa services, special offers, and retail products.
  • Ensure the reception area is clean and tidy at all times.
  • Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
Requirements
  • Strong interpersonal and communication skills.
  • A genuine passion for health, wellness, and customer service.
  • Excellent organizational skills and multitasking abilities.
  • The ability to establish rapport, build trust, and demonstrate credibility.
  • Ability to work flexible hours, including weekends and holidays.
What We Offer
  • A competitive rate of pay.
  • A flexible schedule.
  • 28 days annual leave, increasing with tenure.
  • Free gym membership.
  • Complimentary gym membership for another person after 2 years of service.
  • Discounted spa treatments and products.
  • Discounted meals and beverages.
  • Career and personal development training.
  • Mental health, well-being, and EAP services.
  • Length of service awards.
  • Staff awards and bonuses.
  • Discounted entertainment and shopping.
About Bannatyne

Bannatyne is a leader in the health and wellness industry, dedicated to making a difference in people's lives. As a Front of House Assistant, you will be part of a team that is passionate about delivering exceptional customer service and creating memorable experiences for our guests.

", "lang_code": "en"}

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