Client Portfolio Manager
2 days ago
**About Us**
We are Elis, an international multi service provider offering textile, hygiene and facility services. Our circular services allow businesses to achieve optimal hygiene and protection for their employees and customers, enriching their well-being in a sustainable way.
We are looking for a skilled Client Portfolio Manager who will be responsible for the retention and development of existing customer portfolios by delivering exceptional levels of customer service and building relationships between Elis and our customers.
The successful candidate will implement segment strategy campaigns, develop customer portfolios, and think like a customer while driving business growth. Key responsibilities include:
- Analyzing lost business/complaint management data and implementing appropriate action.
- Exploring cross-selling opportunities where appropriate.
- Developing Customer Account Plans to identify and review future risks and opportunities.
- Educating customers on quality standards and retaining ownership of customer service level agreements.
- Forecasting and tracking customer metrics to predict trends, highlight opportunities, and threats.
In return for your hard work and dedication, we offer a competitive salary of circa £33,000.00 plus bonus, 33 days holiday per year, company pension, private medical, and more. We encourage career growth and have national coverage to facilitate ambition.
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