Technical Support Expert

3 weeks ago


Frimley, Surrey, United Kingdom D-ploy Full time

D-ploy is a leading provider of IT and Engineering Solutions, serving clients across the EMEA region and the USA. Our team takes pride in delivering exceptional services and solutions, driving our clients' success and growth.

Job Description

We are seeking a skilled Technical Support Expert to join our dynamic team. The successful candidate will be responsible for providing technical assistance, troubleshooting, and support to our clients.

Key Responsibilities:
  • Provide technical support and troubleshooting assistance for computer hardware and software, mobile devices, and other technology tools.
  • Respond to client inquiries and resolve issues promptly.
  • Document all client interactions in the Service Now ticketing system.
  • Collaborate with the team to create and maintain knowledge articles.
  • Conduct onboarding training sessions for new employees.
Requirements
  • Fluent English language skills; additional languages an asset.
  • Minimum 2 years of experience in a similar role.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and handle multiple priorities.
  • Recent Criminal record check required.
What We Offer
  • A diverse range of projects and tasks.
  • Flexible working conditions and remote work options.
  • A comprehensive benefits package, including career development opportunities.
  • A friendly and inclusive working environment.
  • Company-sponsored events and social activities.

Pursue a fulfilling career in IT



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