Hospitality Team Member
5 days ago
We are seeking a highly skilled and enthusiastic Hospitality Team Member to join our team at Payman Club. As a key member of our service team, you will be responsible for delivering exceptional customer experiences and ensuring that our guests have an enjoyable stay.
Job Responsibilities- Customer Service
- Greet customers in a friendly and polite manner, offer menus, and ensure they have everything they need to feel comfortable and relaxed.
- Take food and drink orders, answer questions about the menu and ingredients, and serve food and drinks promptly and with a smile.
- Handle payments efficiently, keep tables clean and tidy, and deal with any customer complaints or issues promptly and professionally.
- Shift Duties
- Deliver supplies to the service station, roll silverware, pre-buss tables, and remove any debris or rubbish from the dining area.
- Cooperate and communicate effectively with all serving and kitchen staff to ensure smooth service delivery.
- Safety and Security
- Ensure the security of the building and its occupants by adhering to all relevant health department rules and regulations.
- Maintain a safe and secure environment for guests and colleagues alike.
- Competencies
- Excellent listening skills to understand customer needs and preferences.
- Strong communication skills to provide clear and concise information to customers and colleagues.
- Proactive approach to resolving customer complaints and issues.
- Attention to detail to ensure accurate order taking and payment processing.
- Enthusiasm and a positive attitude to deliver exceptional customer experiences.
- Organization and planning skills to manage multiple tasks and priorities efficiently.
- A sense of humor to maintain a positive and friendly atmosphere.
- Recruitment Checks
- Authorization to stay/work in the UK.
- ID Card.
- Proof of Address.
The estimated salary for this role is £25,000 per annum, based on national averages and industry standards. However, please note that salaries may vary depending on location, experience, and other factors.
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