Quality Assurance Specialist

4 weeks ago


Metropolitan Borough of Solihull, United Kingdom We Manage Jobs(WMJobs) Full time

We are seeking a highly skilled Quality Assurance Specialist to join our Strategic Commissioning and Partnerships team in Adult Social Care. Our purpose is to enable people to stay as independent and well as possible for as long as possible.

The role of Quality Assurance Specialist is crucial in ensuring compliance with standards, service specifications, and care plans. You will play a key part in helping to achieve this by monitoring and evaluating the quality of services experienced by our customers.

We want people to have personalised care and support that exceeds their expectations and helps them to live a good quality of life. As a Quality Assurance Specialist, you will be responsible for ensuring that our services meet the highest standards, and that our customers receive the best possible care.

In return, you will join a team in which mutual support and sharing of skills and expertise are important, and where your contribution to improving lives through excellent social care will be valued.

The Commissioning Team currently operates a hybrid approach to include time working in the office and working from home. This is an essential car user post, and applicants must be able to drive and have a driving licence.

Solihull Council has a responsibility for, and a commitment to, safeguarding and promoting the welfare of children, young people, and adults at risk.

Key Responsibilities:

  1. Monitor and evaluate the quality of services experienced by our customers
  2. Ensure compliance with standards, service specifications, and care plans
  3. Work collaboratively with the Commissioning Team to improve the quality of services
  4. Provide support and guidance to colleagues to ensure that they are aware of their responsibilities in relation to quality assurance

What We Offer:

  • A range of flexible working options
  • Generous annual leave entitlements with the opportunity to purchase up to 10-days additional leave per year
  • A flexitime scheme with up to 24 days per year
  • Access to our Employee Assistance Programme – a 24 hour independent, free, and confidential advice and support service
  • Family and carer friendly policies
  • Access to the Local Government Pension Scheme
  • Employee benefits including staff discounts, subsidised travel passes, and Cycle 2 Work Scheme


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