Systems Analyst

4 weeks ago

London, Greater London, United Kingdom The Riverside Group Full time

Job Title: Systems and Performance Analyst

Contract Type: Fixed Term Contract

Working Hours: Full time 35 hours per week

Working Pattern: Monday to Friday - Hybrid

The successful candidate will make a significant impact in our team as a Systems and Performance Analyst. Key responsibilities include ensuring the provision of effective administration and support for the management of Oneserve, our main field management software. As part of our team, you will report to the Systems and Performance Manager and provide support for System Projects, either through configuration changes or providing high-level analyses of existing configurations.

Key Responsibilities:

  • Providing support for System Projects, either through configuration changes or providing high-level analyses of existing configurations
  • Scope and deliver internal training as required, either within a train the trainer exercise or directly
  • Support systems' upgrades through preparation and testing
  • Support with the coordination of UAT by preparing and testing any Changes to satisfy LIVE Requests, Changes or Upgrades
  • Assist in documenting Riverside Housing Processes and Procedures
  • Maintain user guides for Riverside Housing Systems
  • Understanding and addressing relevant actions or trends derived from Business Reports, including internal KPIs and Supplier SLAs
  • Supporting colleagues in performing data audits to ensure Systems and Processes are working as expected
  • Monitor performance to achieve agreed KPIs and objectives
  • Provide knowledge updates to Riverside Housing for the relevant teams to benefit from the information

Requirements:

  • Experience managing and supporting systems such as Oneserve (or equivalent Task, Scheduling or Field Service Management Applications) following a best practice management framework ideally supported by a qualification (Such as ITIL Foundation)
  • Experience mapping and updating business processes
  • Advanced IT Skills and literacy
  • Demonstrable experience using Microsoft Excel formulae, pivot tables and querying external connections
  • Minimum of 1 year end user support experience
  • Experience with MS SQL Server Management Studio for querying Relational SQL Databases
  • T-SQL training or experience in select, aggregation, sorting and filtering statements
  • Experience with Power BI, Power Query and (beneficial) Dax queries
  • Data Analysis Concepts / Statistical Reasoning

About The Riverside Group:

The Riverside Group is a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

What We Offer:

  • Competitive pay & generous pension
  • 28 days holidays plus bank holidays
  • Flexible working options available

Diversity and Inclusion at The Riverside Group:

The Riverside Group is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability.

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