Sports Betting Team Member

2 weeks ago


Ipswich, Suffolk, United Kingdom Entain Group Full time

Sports betting, gaming and interactive entertainment is evolving rapidly, and Entain Group is at the forefront of this change.

As a Retail Customer Service Manager with Entain Group, you will be an integral part of our team, delivering exceptional customer service and driving standards on a daily basis. The estimated salary for this role is around £80 per hour, depending on experience and location.

Key Responsibilities
  • Take bets on a wide range of sports and events.
  • Demonstrate our products & betting terminals to customers.
  • Handle customer complaints or concerns with empathy and problem-solving skills.
  • Maintain high shop standards.
  • Open or close the shop as needed.
Working Patterns

Our shops can operate from Monday to Sunday 8am - 10pm, including weekends and bank holidays.

Your typical weekly rota will be made up of a blend of long opening shifts, long closing shifts and shorter evening shifts, and will vary week to week. As a key holder, you will be responsible for opening and closing the shop.

Requirements
  • You must enjoy building strong relationships and communicate effectively.
  • You should be happy to work alone or as part of a team.
Benefits

We offer a competitive salary, optional overtime subject to availability, pension scheme and annual ShareSave, discounts with hundreds of retailers through Entain Deals, and healthcare and wellbeing support.



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