Financial Services Liaison
2 weeks ago
**About the Role**
We are seeking an experienced Commercial Credit Specialist to join our team at The Portfolio Group. As a key member of our financial services team, you will play a crucial role in supporting cash collection efforts for our clients.
**Key Responsibilities**
- Engage with clients regarding their overdue accounts, resolving issues with a pragmatic and commercial approach.
- Resolve payment and service queries primarily via telephone, maintaining excellent relationships with clients.
- Navigate client databases to investigate and respond accurately, delivering 'Super Service' in all client interactions.
- Process debit/credit card payments and collaborate with the local team to streamline client accounts and internal processes.
- Prepare comprehensive case histories when further action is required.
**Requirements**
- Strong client service skills, focusing on rapport building and issue resolution.
- Excellent verbal and written communication abilities.
- High attention to detail with strong administration skills.
- Ability to multi-task and work efficiently under tight deadlines.
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