Financial Services Liaison

2 weeks ago


Manchester, United Kingdom The Portfolio Group Full time

**About the Role**


We are seeking an experienced Commercial Credit Specialist to join our team at The Portfolio Group. As a key member of our financial services team, you will play a crucial role in supporting cash collection efforts for our clients.


**Key Responsibilities**


  • Engage with clients regarding their overdue accounts, resolving issues with a pragmatic and commercial approach.
  • Resolve payment and service queries primarily via telephone, maintaining excellent relationships with clients.
  • Navigate client databases to investigate and respond accurately, delivering 'Super Service' in all client interactions.
  • Process debit/credit card payments and collaborate with the local team to streamline client accounts and internal processes.
  • Prepare comprehensive case histories when further action is required.

**Requirements**


  • Strong client service skills, focusing on rapport building and issue resolution.
  • Excellent verbal and written communication abilities.
  • High attention to detail with strong administration skills.
  • Ability to multi-task and work efficiently under tight deadlines.


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