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Customer Service Coordinator
2 months ago
CML Fulfilment and Logistics is seeking a highly skilled Customer Service Administrator to join their team on a full-time permanent basis. As a key member of the team, you will be responsible for coordinating front-line responses, dealing with problems and customer requests, and liaising with other operational teams.
Key Responsibilities:- Answering calls for both internal and external personnel
- Problem-solving for client, customer, and internal departments
- Meeting customer and client expectations
- Resolving customer and client queries
- Collating accurate information for client KPI packs and internal business reporting
- Maintaining a high level of customer/client focus
- Providing various reports for clients in a timely manner
- Checking PODs have cleared on the system, investigating and clearing down unallocated PODs
- Chasing outstanding PODs from hauliers, depots, etc.
- Strong communication skills with the ability to build rapport
- Computer literate with a good working knowledge of MS Office
- Excellent organisational skills with the ability to demonstrate a high level of expertise in a busy and demanding environment
- Flexible and adaptable approach to working in order to meet the requirements of the business, particularly at peak periods during the year
- Able to work to tight deadlines and manage your own time effectively
- Competitive holiday entitlement
- Pension scheme
- Life Assurance - x2 your annual salary
- Wellness
- Eye Care Vouchers
- Reward & Recognition
CML Fulfilment and Logistics is committed to employee development and recognising success for hard-working performers. We offer a wide range of benefits and a dedicated learning and development programme to help you shape your own future within logistics.
