Network Operations Centre Engineer

6 days ago


Oxford, Oxfordshire, United Kingdom CV-Library Full time
Job Description

CV-Library is seeking a skilled Network Operations Centre (NOC) Engineer to join our team in Oxford, Oxfordshire.

Key Responsibilities
  • Provide day-to-day network administrative support to ensure the smooth operation of our LAN/WAN infrastructure.
  • Offer remote support to customers experiencing ISP issues, troubleshooting routers, CPEs, NTEs, and switches.
  • Liaise with third-party contractors and other departments within CV-Library to resolve network-related issues.
  • Manage incidents across the network within Service Level Agreements (SLAs) and respond to network events as notified by the monitoring platform.
  • Communicate effectively with customers via email and telephone, requiring excellent written and verbal communication skills.
Requirements
  • Knowledge of home IT, including home networks, servers, email, Wi-Fi access points, and Ethernet over power lines.
  • Understanding of network operations, including routing, VLANs, RSTP, and Ethernet.
  • Previous experience in a technical service desk environment is desirable.
  • Degree qualification in a technology discipline or CompTIA Network+ qualification is desirable but not essential.

Job Type: Permanent

Hours: Full Time

Sector: IT



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