Seasonal Sales Ambassador

2 days ago

ThornabyonTees, Stockton-on-Tees, United Kingdom Lush Full time
About Lush

Lush is a pioneering cosmetics company that has been driven by innovation and its ethics since its establishment in 1995. We are committed to using fresh ingredients, fighting against animal testing, and combating over-packaging by developing products that can be sold 'naked' to the customer without any packaging.

Our Mission

We believe that our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. We are proud to be a 10% Employee Owned company and our people are the heart and soul of our business.

The Role

We are seeking a Seasonal Sales Ambassador to join our team and contribute to delivering outstanding customer service year-round. As a Sales Ambassador, you will be the heartbeat of our business, consistently delivering exceptional customer service and showcasing our beautiful products.

Key Responsibilities
  • Make our customers feel like VIPs with your friendly and helpful approach, ensuring they leave with smiles and a great impression of your shop.
  • Become a pro on our products, helping customers make perfect choices, and sharing your great knowledge on what makes each product right for them.
  • Team up with your colleagues to hit store goals, keep the shop floor fun, and deliver top-notch service together.
  • Get creative with displays and keep our store looking fabulous, using this as a way to help our customers find the right products while they're shopping.
  • Help keep our inventory in check by restocking shelves, making sure everything is in its place, and ensuring our products are always ready for their close-up.
  • Keep our store sparkling clean and inviting, creating a space that adds to our customers' shopping joy.
  • Handle transactions with a smile, and make sure every purchase is the perfect way to end a shopping experience.
  • Be the go-to for customer questions, resolve issues, and make sure our customers are genuinely cared for.
  • Dive into training sessions with excitement, soaking up knowledge to grow both personally and professionally.
  • You must be available for at least 2 late shifts per week.
Skills and Experience
  • Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable experiences.
  • Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth.
  • Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store.
Benefits
  • Holiday allowance
  • 50% discount on Lush products and spa treatments
  • Profit-based bonus
  • Complimentary spa treatment*
  • Pension scheme
  • Paid day off for your birthday
  • Cycle to work scheme
  • Discounted rail and bus season tickets
  • Employee assistance programme
  • 6 months' full pay for parental leave (primary caregiver)*
  • Financial childcare support on return to work*
  • Flexible working

*qualifying period & hours required

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