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Head of Trade

1 month ago

Manchester, United Kingdom N Brown Full time

About the Role

We are seeking a highly skilled and experienced Commercial Director with Ecommerce Background to join our Retail Team at N Brown. As a leader in our field, you will be responsible for driving commercial growth and delivering the best possible customer experience throughout their journey.

Key Responsibilities

  1. Lead, develop and coach the Trading Team, and be part of the NBrown Trading leadership team.
  2. Drive online and app sales for your Brand/s to deliver against commercial plans and forecasts.
  3. Drive the day to day trading of the brand to achieve the overall commercial targets, through definition and execution of the trading plan, e.g., new season launches, promotional activity, etc.
  4. Work cross functionally across teams including product, marketing, online merchandising to develop the optimal customer proposition.
  5. Identify opportunities for improvement in performance and ROI and key ecommerce metrics.
  6. React to trends and external events impacting, or likely to impact, Trade (PEST), e.g., adverse weather, pandemic, etc.
  7. Understand and drive customer behaviour to deliver the best customer journey/experience and drive improvement across key ecommerce metrics.
  8. Work cross functionally with technology, data, UX and CRO teams to build the best customer experience possible.
  9. Execute the promotion of credit offerings in line with regulations.
  10. Inform and contribute to brand and marketing strategies, business plans, forecasts and budget allocation.
  11. Establish and maintain stakeholder networks across multiple business areas.

About You

  • Educated to degree level or equivalent or extensive relevant work experience.
  • Specialist knowledge of Ecommerce, and experience within adjacent areas, e.g., online merchandising, performance media, desirable.
  • Strong awareness of business structure and strategy.
  • Ecommerce experience within a fashion retailer preferred.

What's in it for You

  • 24 days holiday (+ 8 bank holidays) with the option to buy an additional 10 days.
  • Annual bonus scheme.
  • Enhanced maternity and adoption leave.
  • Access to Apricity, a self-funding IVF benefit at a reduced rate.
  • Company pension with up to 8% N Brown contribution.
  • Mental Health support both internally and externally, including access to our wellbeing champions and counselling services.
  • A range of financial wellbeing support.
  • Colleague discount across all N Brown brands.
  • Onsite café with subsidised rates and local restaurant discounts.
  • Life Assurance and Private Medical Insurance.
  • Paid volunteer time – all our colleagues can take a full day paid to volunteer for a charity of their choice.

About Us

N Brown is a forward-thinking digital retailer with a financial services proposition to be proud of. We're customer-obsessed, serving them through three core brands: JD Williams, Simply Be, and Jacamo. We're inclusive, as we believe in fashion without boundaries; and we're sustainable, striving to make as little impact on the planet as possible.

We're committed to building a diverse workforce and creating an inclusive environment that values equality for all.

Our vision is that by 'championing inclusion, we'll become the most loved and trusted fashion retailer'. Diversity, Equity, Inclusion and Belonging are, therefore, at the heart of our culture.

We work hard to create a happy and inclusive culture for everyone and we're proud to have made the list - as voted for by our very own colleagues.