Business Operations Coordinator
3 weeks ago
We are seeking a dedicated individual to join our client, a vehicle leasing business in Leicestershire, as a Sales Support Administrator. This is a full-time permanent position, offering a salary of £22,500 to £25,000, dependent on experience.
The successful candidate will play a pivotal role in ensuring a seamless transition for customers from the sales team to the final delivery of their leased vehicles, while maintaining high levels of customer satisfaction and efficient operations within the leasing and rental business.
- Review and verify sales orders before placing orders with suppliers.
- Maintain regular communication with customers, guiding them through finance documentation.
- Coordinate the delivery of vehicles and ensure all necessary paperwork is completed and submitted post-delivery for timely payments.
- Handle PCN notices and ensure relevant charges and admin fees are communicated to and paid by customers.
- Manage end-of-contract collections, part exchanges, and ensure correct stocking platform placement.
- Act as a point of contact for escalated customer inquiries or issues, maintaining high levels of satisfaction.
- Facilitate off-hire processes where customers wish to buy the vehicle post-lease.
- Input additional profits for some vehicles into Phoenix and invoice them upon delivery.
Requirements include minimum 1 year's experience in a similar role, proficiency in all Microsoft Packages, and knowledge of using a CRM type system. Strong customer service skills, accuracy, and attention to detail are also essential.
This is a stable team position within a family-run business, offering a great working environment and opportunities for growth and development.
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