Operational Excellence Supervisor

4 weeks ago


Manchester, United Kingdom THG Full time

About THG Experience

We're a global leader in delivering exceptional experiences and services through our portfolio of prestige event locations and luxury properties, including Hale Country Club & Spa.

Our team creates unforgettable moments for our guests, partners, and clients, driving real-world connections and lasting impact. We collaborate closely with THG Society, our influencer marketing platform, to bring brands and influencers together.

As a key member of our team, you'll play a vital role in shaping the future of THG Experience.

Main Responsibilities

You will be responsible for:

  • Planning, supervising, and controlling various operations, working closely with the F&B manager
  • Anticipating guests' needs, responding promptly, acknowledging all guests, and resolving complaints to ensure guest satisfaction
  • Maintaining effective communication with managers and supervisors regarding any guest or staff issues
  • Encouraging and motivating staff with a positive attitude
  • Operating POS (point of sale) and maintaining security of the system
  • Managing waiters, barmen, and runners to ensure the smooth running of the floor and timely completion of duties
  • Maintaining excellent product knowledge
  • Conducting service briefings
  • Ensuring all front-of-house staff adhere to the 'company code of conduct' and 'standard operating procedures'
  • Monitoring staff service levels to identify areas requiring attention or further training and providing training as needed

We offer a competitive salary range of £35,000 - £45,000 per annum, depending on experience, plus a range of benefits including fantastic bedroom rates, 20% off dining at the hotel, and up to 50% discounts on THG brands.

Requirements

To succeed in this role, you'll need:

  • Able to work under pressure
  • Previous experience in a similar role
  • Excellent attitude towards work and colleagues
  • A desire to learn new skills
  • Experience working in a diverse environment
  • Good communication skills
  • Team-working skills
  • Self-motivation
  • Good people skills

We are proud to be a Disability Confident Committed employer and welcome applications from all sections of the community.



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