IT Infrastructure Engineer

Daisy Group is seeking an experienced IT Infrastructure Engineer to join their team. The successful candidate will have a solid understanding of IT infrastructure and be able to troubleshoot complex technical issues.

Job Responsibilities:

• Design, implement, and maintain IT infrastructure solutions.
• Collaborate with the IT team to ensure effective ticket resolution.
• Investigate and resolve service desk tickets efficiently.
• Work closely with the IT team leader and 3rd line team to escalate critical issues.
• Develop and maintain accurate technical documentation.
• Participate in projects implementing business systems within the organisation.
• Install, configure, and test hardware and software systems.
• Expertise in Windows 10/11 OS.
• Strong analytical and problem-solving skills.
• Prior experience in a busy IT environment.
• Relevant IT qualifications or Microsoft certifications (especially M365 solutions).
• Familiarity with M365 deployment and troubleshooting.
• Benefits include:

1. £35,000 - £40,000 per annum
2. 25 days' holiday + bank holidays, plus an additional day for each year of service up to 30 days
3. Professional development opportunities
4. Eyecare vouchers available
5. Access to discounts at over 1,200 retailers
6. An extra day off on your birthday or wedding anniversary