Field Technical Solutions Expert

3 weeks ago


Swindon, Swindon, United Kingdom GBA5 EntServ UK Limited Full time

Role Overview

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We are currently looking for a skilled Field Engineer to join our team in Swindon and surrounding areas.

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This is a field-based/mobile role supporting clients with hardware break-fix/swap activities across a specific geographical area.

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As a Field Engineer, you'll be responsible for device and connectivity troubleshooting, device imaging and configuring, and device swap outs and connectivity cabling, Wi-Fi.

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Key Accountabilities and Responsibilities:

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  • ">
  • Device and connectivity troubleshooting">
  • Device imaging and configuring">
  • Device swap outs and connectivity cabling, Wi-Fi">
  • Device installs, moves, decommissions">
  • Device stock control and asset management">
  • Proactive maintenance, user familiarisation and guidance">
  • Cable management">
  • Smart hands and eyes">
  • Liaison with other support teams">
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Essential Skills / Qualifications:

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To be successful in this role, you'll need previous experience in a similar role, familiarity with Point-of-Sale devices, and knowledge of Windows operating system and associated technologies.

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You'll also need to be SLA focused and familiar with call management products, as well as having proven troubleshooting skills.

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Benefits:

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We offer a competitive remuneration package with flexible benefits available. You can 'flex up and down' on specific benefits, such as buying or selling annual leave, Private Medical Benefit, Dental and Travel Insurance.

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You'll also have access to 'Perks at Work', a discount store to purchase gift cards at reduced rates and get discounts on holidays, restaurants, activities, groceries and more.

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Salary: £35,000 - £45,000 per annum (depending on experience)

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Location: Swindon and surrounding areas

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Working Hours: Monday to Saturday 08:00 – 18:00 (typical 8-hour working day during Client office hours. Saturday working on an On-Call rota basis)



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