Web3 Support Engineer
3 weeks ago
We are seeking a talented Web3 Support Engineer to join our team at Helio Fintech Ltd. As a key member of our support team, you will be responsible for providing expert-level technical support to our users, helping them troubleshoot complex issues, and ensuring their success with our platform.
This role requires a strong technical background, excellent communication skills, and a passion for Web3 technologies. If you have experience in technical support, technical knowledge, and a desire to learn and grow, we encourage you to apply.
Key Responsibilities:
- Provide technical support to customers via phone, email, or chat
- Collaborate with internal teams to identify and address technical issues
- Develop and maintain technical documentation, knowledge bases, and process guidelines
- Participate in troubleshooting and resolving complex technical issues
- Stay up-to-date with industry trends, emerging technologies, and regulatory changes
Requirements:
- 5+ years of experience in technical support
- Strong technical knowledge of Web3 technologies, including NFTs and blockchains
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Passion for learning and growing in the field of Web3 technologies
What We Offer:
- Competitive salary: $115,000 per year
- Equity stake in Helio Fintech Ltd.
- Flexible work environment and autonomy over tasks
- Ongoing training and professional development opportunities
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