Web3 Support Engineer

3 weeks ago


London, Greater London, United Kingdom Helio Fintech Ltd. Full time
About the Role

We are seeking a talented Web3 Support Engineer to join our team at Helio Fintech Ltd. As a key member of our support team, you will be responsible for providing expert-level technical support to our users, helping them troubleshoot complex issues, and ensuring their success with our platform.

This role requires a strong technical background, excellent communication skills, and a passion for Web3 technologies. If you have experience in technical support, technical knowledge, and a desire to learn and grow, we encourage you to apply.

Key Responsibilities:

  • Provide technical support to customers via phone, email, or chat
  • Collaborate with internal teams to identify and address technical issues
  • Develop and maintain technical documentation, knowledge bases, and process guidelines
  • Participate in troubleshooting and resolving complex technical issues
  • Stay up-to-date with industry trends, emerging technologies, and regulatory changes

Requirements:

  • 5+ years of experience in technical support
  • Strong technical knowledge of Web3 technologies, including NFTs and blockchains
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Passion for learning and growing in the field of Web3 technologies

What We Offer:

  • Competitive salary: $115,000 per year
  • Equity stake in Helio Fintech Ltd.
  • Flexible work environment and autonomy over tasks
  • Ongoing training and professional development opportunities


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