Vehicle Technician Specialist

6 days ago

Horsham, West Sussex, United Kingdom MPI Limited Full time
Job Title: Level 3 Vehicle Technician

Job Summary:

We are seeking a skilled and experienced Level 3 Vehicle Technician to join our team at MPI Limited. As a key member of our workshop team, you will be responsible for carrying out scheduled vehicle service and repair work, in accordance with the relevant manufacturers standards.

Key Responsibilities:

* Works as part of the workshop team to carry out scheduled vehicle service and repair work, in accordance with the relevant manufacturers standards
* Examines vehicles and diagnoses non-routine defects, either in the workshop or during a road test, using a knowledge of the vehicles and technologies concerned
* Examines vehicles and reports defects against relevant regulatory bodies
* Carries out each job within the budgeted time as set out on job card – to maintain own labour productivity
* Works in accordance with workshop and Centre Health & Safety requirements
* Works with colleagues to maintain workshop standards of cleanliness and tidiness
* Takes personal responsibility for the daily maintenance of workshop equipment, and reports equipment defects or problems that need attention
* Follows key processes to achieve specified quality and efficiency targets
* Works with the Centre developing and improving more efficient processes
* Talks to customers to summarise the details of the work required or carried out, and answer their questions
* Offers customers a detailed technical explanation (where this is required) in a way that recognises their level of technical proficiency
* Listens carefully to customers and builds rapport and understanding during these discussions (where possible) to deliver customer satisfaction with the Centre
* Coaches and supports apprentice technicians – for example by explaining a repair on a step-by-step basis as it is being carried out, or allowing an apprentice to carry out part of a job
* Provides assistance and guidance to colleagues who are less skilled or knowledgeable about a particular vehicle or technology
* Attends specialised training as required by the relevant manufacturer
* Works with colleagues and other teams across the Centre to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff)
* Ensures opportunities for sales are followed up by the most appropriate specialist
* Reports on technical problems using appropriate procedures
* Responsible for handling customer data in line with GDPR
* Ad hoc duties as and when required to meet the needs of the business

Requirements:

* Must hold level 3 vehicle technician competence

What We Offer:

* Car Benefit Scheme (after successful completion of probation period)
* Comprehensive training provided
* 25 days of holiday (+ Bank Holidays)
* Company pension scheme
* Staff discount scheme
* Sick pay Health and wellbeing programme

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