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Global Freight Operations Manager

2 months ago


Coleshill, Warwickshire, United Kingdom The Recruitment Group Full time

Are you a seasoned logistics professional with a passion for global operations? We are seeking an experienced Freight Manager to lead our international shipping and distribution efforts. This is a hands-on role, and as a Freight Manager, you will be responsible for ensuring the operation is running efficiently and company service levels are always achieved while listening to customers and striving to exceed their expectations.


Main Responsibilities

  • Lead and develop the freight operations team, including recruitment, induction, performance reviews, and disciplinary actions as needed.
  • Manage all freight transactions from start to finish.
  • Maintain effective relationships within the team and across the business.
  • Oversee ocean shipments, ensuring compliance with credit policies by monitoring credit ratings and outstanding account balances to prevent unpaid accounts.
  • Handle incoming inquiries, collect necessary information, and ensure bookings are processed accurately and efficiently.
  • Demonstrate knowledge of Customs Regulations, Dangerous Goods, and Insurance rules, ensuring adherence and providing advice to customers as needed.
  • Alert Senior Management of pending claims, collect necessary information, and process claims promptly and professionally according to company procedures.
  • Maintain accurate and up-to-date documentation, records, and systems.
  • Ensure all job functions are delivered to the highest quality and efficiency, meeting customer expectations and contractual obligations.
  • Align personal objectives with the company's strategic goals.

Requirements

  • At least 2 years of experience in a similar role.
  • Strong knowledge of the import and export market.
  • Extensive experience with customs procedures and documentation.
  • Effective communication skills, both verbal and written, for building customer relationships.
  • Flexibility and adaptability to changing circumstances.
  • Proficiency in MS Word, Excel, PowerPoint, and Outlook.
  • Broad experience in ocean, air, and freight forwarding.
  • A team management experience.

Benefits

  • Comprehensive training and professional development.
  • Exciting career growth in an expanding company.
  • A supportive and collaborative work environment.
  • 22 days holiday plus bank holidays.
  • Onsite gym access, secure parking, and company pension.

Apply now to become our Freight Manager and be a part of our client's thriving team.


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