Luggage Porter

4 weeks ago

London, Greater London, United Kingdom The Park Tower Hotel Knightsbridge Full time

Job Summary

The Park Tower Knightsbridge, a Luxury Collection Hotel, is seeking a highly skilled Luggage Porter to join our team. As a key member of the Concierge and Front of House team, you will be responsible for providing exceptional service to our guests, ensuring a warm and welcoming arrival and departure experience.

Key Responsibilities

  • Greet and escort guests to rooms, providing a personalized and anticipatory service.
  • Open doors and assist guests/visitors entering and leaving property, ensuring a seamless and efficient experience.
  • Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities, showcasing your knowledge and expertise.
  • Identify and explain room features to guests, ensuring they feel comfortable and confident in their surroundings.
  • Transport guest luggage to and from guest rooms and/or designated bell area, demonstrating your attention to detail and commitment to excellence.
  • Assist with luggage storage and retrieval, ensuring that all guest needs are met.
  • Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage, showcasing your ability to work efficiently and effectively.
  • Supply guests with directions, providing clear and concise information to ensure a smooth and enjoyable stay.
  • Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed, demonstrating your organizational skills and attention to detail.
  • Communicate parking procedures to guests/visitors, ensuring they are aware of all options and services available.

Requirements

  • Previous experience as a Luggage Porter or similar role, with a proven track record of providing exceptional service.
  • Excellent communication and presentation skills, with the ability to work effectively with guests and colleagues.
  • A welcoming personality, with a genuine passion for delivering exceptional service and creating lasting memories for our guests.
  • Excellent command of the English language, with the ability to communicate clearly and effectively.
  • Ability to work efficiently and effectively in a fast-paced environment, with a high level of attention to detail and commitment to excellence.

What We Offer

  • Service Charge
  • Discounted accommodation in over 9,000 hotels all over the world.
  • £5 breakfast when staying in any of our European hotels.
  • Discounted food & drink in restaurants and bars at Marriott International hotels.
  • Discounts for your friends and family.
  • 28 Holiday days (increasing with length of service).
  • Paid breaks and free meals on duty.
  • Employee Assistance Program.
  • Company Pension Scheme.
  • Cycle to Work and EyeCare schemes.
  • Access to Marriott BenefitHub giving discounts, rewards and perks on 1,000s of brands in a variety of categories.
  • Wellness and mental health programmes.
  • Amazing staff parties & activities.
  • Length of Service and monthly recognition awards and gifts.
  • World class training and development.
  • Unlimited career opportunities (internationally and locally).
  • and much more.

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