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Store Operations Manager

2 months ago


Lichfield, Staffordshire, United Kingdom Costa Coffee Full time
About the Role

We're seeking a highly skilled and motivated Assistant Store Manager to join our team at Costa Coffee. As a key member of our store leadership team, you'll play a vital role in driving sales growth, improving customer satisfaction, and maintaining high standards of store operations.

Key Responsibilities
  • Lead and motivate a high-performing team to deliver exceptional customer experiences and achieve sales targets
  • Oversee store operations, including inventory management, cash handling, and customer service
  • Develop and implement strategies to improve store performance, customer engagement, and employee retention
  • Collaborate with the Store Manager to achieve business objectives and implement company initiatives
  • Monitor and analyze sales data, customer feedback, and employee performance to inform decision-making
Requirements
  • Proven experience in a retail or hospitality management role, with a strong track record of leadership and team management
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, customers, and stakeholders
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions
  • Ability to work flexibly, including evenings, weekends, and holidays
  • Barista Maestro accreditation and a passion for delivering exceptional customer experiences
What We Offer
  • A competitive salary and benefits package, including a 50% discount on handmade drinks and food
  • Opportunities for career development and progression, with a focus on employee growth and retention
  • A dynamic and supportive work environment, with a strong focus on teamwork and collaboration
  • A comprehensive training program, including Barista Maestro accreditation and ongoing coaching and development
  • A fun and rewarding work environment, with a focus on delivering exceptional customer experiences and achieving business objectives