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Nottingham, Nottingham, United Kingdom Commify Full timeJoin Commify's Professional Services Management TeamCommify, a leading business communication solutions provider, is seeking a skilled Service Delivery Manager to join its Professional Services Management team. As a key member of the team, you will be responsible for ensuring seamless service delivery to customers, working closely with the Solutions team to...
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Nottingham, Nottingham, United Kingdom Commify Full timeAbout CommifyCommify is a leading provider of business communication solutions, operating across 9 countries and serving over 50,000 businesses globally. Our mission is to make business communication brilliant by leveraging our best-in-class products and technologies.Job DescriptionWe are seeking a highly skilled Service Delivery Manager to join our...
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Nottingham, Nottingham, United Kingdom Commify Group Full timeRole OverviewAs a key member of the Professional Services Management team at Commify Group, the Delivery Manager will play a crucial role in ensuring seamless service delivery to our customers.The successful candidate will lead the project delivery team, monitor progress, and track key performance indicators (KPIs). They will also be responsible for...
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Service Delivery Manager
2 months ago
At Commify, we're on a mission to make business communication brilliant. As a Service Delivery Manager, you'll play a crucial role in ensuring our services are delivered to customers with seamless excellence.
As a key member of our Professional Services Management team, you'll work closely with our Solutions team to align customer delivery expectations with sales pipeline needs. Your expertise will be essential in leading project delivery teams, monitoring progress, and tracking key performance indicators (KPIs).
Key Responsibilities:
- Lead project delivery teams to ensure timely and successful project completion
- Monitor progress and track KPIs to ensure customer satisfaction
- Collaborate with the Solutions team to align customer delivery expectations with sales pipeline needs
- Develop and implement process improvements to enhance customer experience
Requirements:
- Strong interpersonal and communication skills to build and maintain relationships with customers and technical teams
- Ability to understand customer requirements, manage expectations, and ensure customer satisfaction
- Technical proficiency in engineering practices and ceremonies (e.g., Scrum)
- Organized and able to manage time and commitments effectively
- Willingness to learn and adapt to new technologies and systems
What We Offer:
- Competitive salary and bonus scheme based on performance
- Private healthcare and dental benefits
- 27 days annual leave plus Bank Holidays
- Birthday off work
- 5% employer pension contribution
- Death in service (4x salary)
- £350 Christmas voucher
- Monthly/quarterly socials
- Training and development opportunities
- Hybrid working