Fleet Performance and Field Service Delivery Director

1 week ago

Derby, Derby, United Kingdom Wabtec Full time

About Wabtec

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail. Our company has a rich history of innovation and expertise, with a strong focus on performance that drives progress.

Job Summary

We are seeking a highly skilled and experienced Fleet Performance and Field Service Delivery Director to join our team. As a key member of our leadership team, you will be responsible for the safe and efficient delivery and performance of all Wabtec UK Powertrain Contracts and all product line service support at customer depots across the UK and the Republic of Ireland.

Key Responsibilities

  • Maximise return on investment via opportunities with our UK customer base across supported Product Lines.
  • Responsible for long-term development/delivery of performance-based service contracts.
  • Providing value for money field service support to Wabtec's sister companies during OE warranty phase and also service and warranty support for Wabtec's UK Vehicle and Rail Systems product lines.
  • Oversee the daily operation of the Transit Performance Optimisation Centre with regular contact with Rolling Stock Companies (RosCo)/Train Operating companies (TOC).
  • Work closely with the UK Engineering Director to ensure a pipeline of corrective and proactive performance improvement initiatives are delivered to support contract margin improvement plans and train reliability growth.
  • Responsible for ensuring the effective implementation and evolution of performance management frameworks.
  • Be a safety leader, leading the department improvement team to develop a safety policy and proactive health and safety culture.
  • Determine and communicate long-term operational capacity for planning.
  • Ensure operational plans are developed, implemented, and meet customer schedules.
  • Consistently meet and maintain on-time delivery targets ensuring a high standard of customer delivery.
  • Constantly review progress against schedules to provide early and good communications to the customers both internal and external.
  • Enhance warranty and after-sales support of business products and services across the product line.
  • Lead development strategies for enhancing product and contract performance across the portfolio of Wabtec products in the region.

Requirements

  • HND or degree qualified in Engineering or related discipline or alternatively qualified through extensive practical/operational experience.
  • Industry-recognised project management qualification.
  • Experience in providing a customer-focused service engineering delivery in a safety and service-critical operational environment.
  • Proven experience of performance tracking and improvement management across contracts and products.
  • Sound understanding of Health and Safety legislation and experience in leading safety improvement initiatives.
  • Extensive Project Management experience.
  • Commercial/legal awareness.

About You

We are looking for a talented and experienced professional who is passionate about delivering exceptional results and making a positive impact. If you have a strong background in fleet operations and field service delivery, and are looking for a challenging and rewarding role, we encourage you to apply.

What We Offer

We offer a competitive salary and a range of benefits, including opportunities for professional development and growth. We are committed to creating a diverse and inclusive workplace, and welcome applications from candidates from all backgrounds.

How to Apply

If you are a motivated and experienced professional who is looking for a new challenge, please submit your application, including your CV and a cover letter, to [insert contact information]. We look forward to hearing from you.

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