Relationship Development Specialist

4 weeks ago

London, Greater London, United Kingdom Cancer Research UK Full time

About the Role

We are seeking a skilled Relationship Executive to join our team at Cancer Research UK. As a key member of our fundraising team, you will be responsible for managing individual, group, and corporate supporter relationships to maximize in-year and lifetime value.

Key Responsibilities

  • Manage initial and ongoing contact for low, mid-value, and light-touch relationships, including individuals, fundraising groups, corporate organizations, and Free Will service acquisitions within the region.
  • Provide excellent customer service to support fundraisers via phone, mail, and email, enhancing their fundraising experience and driving increased income and lifetime value.
  • Provide timely contact to supporters at various stages of their fundraising journey, offering reward, recognition, and fundraising materials as required.
  • Support the development of a robust prospect pipeline of opportunities, identifying and cultivating leads with a strong focus on lifetime value to CRUK.
  • Identify supporters with high-value potential or specific stewardship requirements across income streams and pass relationships to the Relationship Manager to maximize income and build long-term relationships.
  • Responsible for achieving agreed income targets and supporting regional budgets by reporting on and setting monthly targets.
  • Work with the wider divisional team to drive supporter recruitment and re-engagement.
  • Ensure supporter records are entered and maintained on systems and associated pipelines.

Requirements

  • Experience of providing excellent customer service.
  • Strong communication skills, in both verbal and written form, with the ability to influence others using clear, candid communication – predominantly over the phone.
  • Good listening skills to build effective and valuable relationships with supporters.
  • Excellent organization and time management skills.
  • Ability and confidence to solve straightforward problems with the direction, guidance, and support of colleagues.
  • Experience of working with colleagues to find new or better ways to do things and to make changes appropriately.
  • Excellent attention to detail and experience of entering and managing data in a database system.
  • Ability to understand the fundraising or charity/voluntary sector.

What We Offer

As a member of our team, you will be supported by a generous benefits package, a wide range of career and personal development opportunities, and high-quality tools, policies, and processes to enable you to do your job well.

We operate an anonymized shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications, but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly, and objectively.

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