Customer Service Representative

2 months ago


Billington, United Kingdom PENNINGS Full time

Job Title: Front of House

**Job Summary:**

We are seeking a highly skilled and customer-focused individual to join our team as a Front of House representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring seamless communication with customers, and maintaining accurate records.

**Key Responsibilities:**

* Provide general liaison with customers, both face-to-face and via telephone, to ensure their needs are met and exceeded.
* Advise customers on the compilation of claims forms and courtesy car documentation, collecting excess payments and contributions as required.
* Liaise with Customer Co-ordinators and Production Manager to ensure smooth progress of jobs through the workshop, maintaining accurate records as necessary.
* Communicate with Insurance Companies and their Representatives regarding additional work, written authority, and contributions.

**Requirements:**

* Excellent customer service skills, with a friendly telephone manner.
* Ability to use IT systems effectively.
* Desirable: experience working in the vehicle industry.

**Benefits:**

* Competitive hourly rate.
* Full-time hours per week.
* Flexible working options available.
* Award-winning Employee Assistance Programme.
* Exclusive staff discount for vehicle repairs.
* Company pension.
* On-site free parking.

**About Pennings:**

Pennings is a leading provider of vehicle-related services, committed to delivering exceptional customer experiences. We offer a dynamic and supportive work environment, with opportunities for growth and development.



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