Duty Manager

3 weeks ago


Glasgow, Glasgow City, United Kingdom SSP Group Full time
Key Responsibilities

As a Duty Manager at SSP Group, you will be responsible for creating a clean and welcoming atmosphere that surpasses customer expectations. You will guide and support your colleagues, maintaining a safe working and dining environment, and be the go-to person for day-to-day queries.

Operational Excellence

You will oversee the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation. You will focus on operational efficiency, staying informed about unit performance, championing improvements, and simplifying operations.

Leadership and Teamwork

You will recognize and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation. You will build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team's success and delivering excellence in customer service.

Benefits
  • Free Meal and Parking while on shifts.
  • Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK.
  • Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units (T&C apply).
  • Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme.
  • Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
  • Culture: We value diversity and inclusion at SSP and we have a variety of networks to support you, such as LGBTQ+, Women's Network, Neurodiversity and Disability and many more.
  • Activities: Barista Competition, Millie's Cookies Ice off Challenge, Superstars Recognition.
  • Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.
About the Role

This is a fantastic opportunity to join a dynamic and growing company, where you will have the chance to develop your skills and advance your career. As a Duty Manager, you will be responsible for leading a team of colleagues, ensuring the smooth operation of the unit, and delivering exceptional customer service.

At SSP Group, we are committed to providing our employees with a supportive and inclusive work environment, where they can grow and develop their careers. We offer a range of benefits, including free meal and parking, employee discounts, and access to award-winning training and development programs.

We are looking for a motivated and experienced individual who is passionate about delivering exceptional customer service and leading a team to success. If you are a natural leader, with a strong work ethic and a commitment to excellence, we would love to hear from you.


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