Cycling Workshop Management Professional

2 weeks ago


Brighton, Brighton and Hove, United Kingdom FETTLE Full time

We are seeking an experienced Cycling Workshop Management Professional who excels at bike repair and team management. This individual will thrive in a fast-paced environment, delivering exceptional customer service while driving business growth. Key responsibilities include:

Workshop Management
  • Maintain a high-performing workshop, ensuring efficient operations and adherence to standards.
  • Oversee stock levels, manage rota schedules, and handle employee performance management.
  • Ensure the workshop meets revenue and margin targets, communicating goals and progress to the team.

Team Leadership

  • Lead a team of mechanics, providing training, development, and day-to-day guidance.
  • Recruit, train, and manage new staff members to ensure seamless integration.
  • Develop and implement strategies to improve employee engagement and retention.

Customer Focus

  • Deliver exceptional customer service, ensuring customer satisfaction and loyalty.
  • Upsell and cross-sell services, promoting additional revenue streams.
  • Address customer complaints and concerns in a professional manner.

Commercial Acumen

  • Analyze sales data, identifying opportunities for growth and improvement.
  • Manage budgets, forecasting, and financial reporting to ensure optimal performance.
  • Collaborate with operations and HQ teams to drive incremental improvements.

Salary: £35,000 - £45,000 per annum, dependent on experience. The successful candidate will have a strong passion for cycling, excellent commercial acumen, and the ability to lead and motivate a team.



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