Housing Quality Network: Accommodation and Housing Specialist
4 weeks ago
Housing Quality Network is proud to be a leading provider of housing services across the North and East London region. Our team of experts is dedicated to delivering high-quality and affordable housing, support, and services to those in housing need.
Role Purpose
Our Housing Management Professionals provide a comprehensive, high-quality, and customer-focused housing management service which offers tenants value for money and efficiency in the management of their tenancy.
Core Responsibilities
- Deliver a comprehensive generic housing management service for a geographical patch of 300-500 properties, ensuring an efficient and effective service is provided at all times.
- Work collaboratively with other teams and services to ensure tenancy sustainment for tenants at risk of eviction.
- Identify and report any safeguarding issues in line with our Safeguarding policies.
- Play a key role in resident involvement in line with our strategy, chairing and arranging residents' meetings, attending resident surgeries and community events, identifying tenants for initiatives such as estate champions.
- Investigate all types of Anti-Social Behaviour cases and complaints to satisfactory conclusion.
- Enforce tenancy breaches, followed up and completed including legal action and attending court hearings.
- Ensure that KPIs are achieved, with the aim of achieving top quartile benchmarked performance.
What we are offering
- Employee assistance programme including free counselling and legal advice.
Housing Quality Network is a 'Disability Confident Employer'. We are committed to making our recruitment process open and fair, and we will work with individuals with a disability to make our roles accessible wherever possible.
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