Housing Quality Network: Accommodation and Housing Specialist

4 weeks ago


Enfield Town, Greater London, United Kingdom Housing Quality Network Full time

Housing Quality Network is proud to be a leading provider of housing services across the North and East London region. Our team of experts is dedicated to delivering high-quality and affordable housing, support, and services to those in housing need.

Role Purpose

Our Housing Management Professionals provide a comprehensive, high-quality, and customer-focused housing management service which offers tenants value for money and efficiency in the management of their tenancy.

Core Responsibilities

  1. Deliver a comprehensive generic housing management service for a geographical patch of 300-500 properties, ensuring an efficient and effective service is provided at all times.
  2. Work collaboratively with other teams and services to ensure tenancy sustainment for tenants at risk of eviction.
  3. Identify and report any safeguarding issues in line with our Safeguarding policies.
  4. Play a key role in resident involvement in line with our strategy, chairing and arranging residents' meetings, attending resident surgeries and community events, identifying tenants for initiatives such as estate champions.
  5. Investigate all types of Anti-Social Behaviour cases and complaints to satisfactory conclusion.
  6. Enforce tenancy breaches, followed up and completed including legal action and attending court hearings.
  7. Ensure that KPIs are achieved, with the aim of achieving top quartile benchmarked performance.

What we are offering

  • Employee assistance programme including free counselling and legal advice.

Housing Quality Network is a 'Disability Confident Employer'. We are committed to making our recruitment process open and fair, and we will work with individuals with a disability to make our roles accessible wherever possible.



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