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Field Operations Team Leader

2 months ago


Oldham, Oldham, United Kingdom NHS Full time
Main Job Responsibilities

The successful candidate will provide operational leadership for Ace Centre's clinical services in the North, supporting the Senior Management Team (SMT) in developing services and enhancing systems at a regional level.

Key Duties:
  • Coordinated planning and delivery of services in the North
  • Development and implementation of strategies for caseload/workload management
  • Facilitation of peer support groups and clinical supervision in the North
  • Liaison regarding sensitive and confidential information relating to staff in the North
  • Pastoral care to staff experiencing personal difficulties
  • Support and guidance for clinical staff in maintaining personal development records
  • Support for clinical staff to adhere to GDPR and Caldicott recommendations
  • Management of complaints relating to service delivery in the North
  • Acting as Deputy Safeguarding Lead
  • Supporting the SMT to understand and manage overall service capacity and demand
  • Informing and contributing to SMT capacity planning
  • Supporting the SMT in recruiting service delivery staff in the North
  • Supporting the SMT in implementing a robust system of continual professional development
  • Developing working relationships with external partners
Requirements:
  • Experience in providing education and training on AAC/AT solutions
  • Experience working with a range of AAC/AT solutions for clients with differing needs
Desirable Skills and Knowledge:
  • In-depth knowledge of the AAC/AT assessment process
  • Strong understanding of Ace Centre services
  • Ability to manage complex and challenging situations
  • Strong verbal and written communication skills
  • Ability to manage own workload
  • Ability to maintain accurate records/documentation
  • Evidence of ongoing personal development CPD
Personal Attributes:
  • Aware of and sensitive to the needs of individuals with disabilities
  • Self-motivated
  • Enthusiastic team member
  • Methodical with excellent attention to detail
Qualifications:
  • Professional qualification, degree level or above in Occupational Therapy, Speech & Language Therapy, Education or relevant field of experience