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Field Operations Team Leader
2 months ago
The successful candidate will provide operational leadership for Ace Centre's clinical services in the North, supporting the Senior Management Team (SMT) in developing services and enhancing systems at a regional level.
Key Duties:- Coordinated planning and delivery of services in the North
- Development and implementation of strategies for caseload/workload management
- Facilitation of peer support groups and clinical supervision in the North
- Liaison regarding sensitive and confidential information relating to staff in the North
- Pastoral care to staff experiencing personal difficulties
- Support and guidance for clinical staff in maintaining personal development records
- Support for clinical staff to adhere to GDPR and Caldicott recommendations
- Management of complaints relating to service delivery in the North
- Acting as Deputy Safeguarding Lead
- Supporting the SMT to understand and manage overall service capacity and demand
- Informing and contributing to SMT capacity planning
- Supporting the SMT in recruiting service delivery staff in the North
- Supporting the SMT in implementing a robust system of continual professional development
- Developing working relationships with external partners
- Experience in providing education and training on AAC/AT solutions
- Experience working with a range of AAC/AT solutions for clients with differing needs
- In-depth knowledge of the AAC/AT assessment process
- Strong understanding of Ace Centre services
- Ability to manage complex and challenging situations
- Strong verbal and written communication skills
- Ability to manage own workload
- Ability to maintain accurate records/documentation
- Evidence of ongoing personal development CPD
- Aware of and sensitive to the needs of individuals with disabilities
- Self-motivated
- Enthusiastic team member
- Methodical with excellent attention to detail
- Professional qualification, degree level or above in Occupational Therapy, Speech & Language Therapy, Education or relevant field of experience