Customer Service Representative
4 weeks ago
About the Role:
We are seeking a Customer Service Representative to join our team at IKEA Cardiff. As a key member of our Customer Services team, you will play a vital role in ensuring our customers have an exceptional shopping experience.
Key Responsibilities:
- Provide quality customer support to secure a great customer experience while building trust in the IKEA brand.
- Complete refunds and exchanges in a timely manner.
- Deal with administration in regards to deliveries and returned stock items.
- Work on our tills, providing smooth, efficient service.
- Be competent with IT, Microsoft office, using the internet and relevant programmes to support the customer experience.
- Stay updated on IKEA products, services, commercial priorities, activities to steer sales.
- Capture relevant customer insights to improve the IKEA customer experience.
What We Offer:
- A competitive hourly rate.
- The opportunity to work in a fast-paced environment where no two days are the same.
- A range of benefits, including a 15% co-worker discount, free and confidential employee assistance program, and flexible holiday plan.
Requirements:
- Customer focused with a passion for ensuring that IKEA has a lifelong connection with customers.
- Ability to work within a team to resolve customer issues.
- Decisive and proactive with excellent communication skills.
About IKEA:
We are a global leader in home furnishings, committed to sustainability and social responsibility. We welcome candidates from all walks of life to join our team, where we value diversity and recognize the unique talents of our co-workers.
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