Business Support Assistant

2 weeks ago

Aylesbury, Buckinghamshire, United Kingdom Buckinghamshire Council Full time
About the Role

We are seeking an experienced Business Support Assistant to join our Adult Learning team at Quarrendon Adult Learning Centre. The successful candidate will provide exceptional customer service, ensuring that customers receive accurate and timely information and advice.

Key Responsibilities
  • Provide a responsive 'front of house' service, assisting managers with monitoring of H&S checking within the centre.
  • Undertake housekeeping tasks, including promotional displays and monitoring of notice boards.
  • Receive and respond to enquiries from staff and customers, providing advice on enrolment, fees, and next steps.
  • Enter data accurately and in the correct format, including enrolments, withdrawals, and transfers.
  • Use systems to obtain set reports, providing accurate and relevant information to customers and managers.
  • Co-operate with and support service colleagues with preparation of documents, reports, and other materials.
  • Make routine arrangements and bookings, including updating rooming diaries and liaising with Curriculum Coordinators.
  • Check and record stock levels, requesting necessary supplies to ensure equipment and materials are available to colleagues.
About You

The successful applicant will need to have:

  • Experience of working with the public.
  • Demonstrable experience of accurately maintaining records and tracking information across various Microsoft products and in-house systems.
  • Good IT skills.
  • The ability to work calmly and accurately under pressure.
  • Excellent customer service skills.
  • The ability to ensure all paperwork is completed accurately to comply with any audit requirements.
  • GCSE 9-4 (a-c) or equivalent Level 2 English and Maths (or working towards).
Working Arrangements

This post is integral to ensuring that full and complete information is collected, recorded, and processed accurately and on time to meet the needs of the service and its funding bodies. The successful post holder will work primarily at Quarrendon Adult Learning Centre but may be required to travel to other centres on occasion.

Please note that the salary will be pro-rated of hours worked and include holiday pay.

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