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Quality Assurance Specialist

2 months ago

Edinburgh, Edinburgh, United Kingdom Greenbean Full time
Quality Compliance and Training Analyst Role

We are seeking a highly skilled Quality Compliance and Training Analyst to join our team at Greenbean on a fixed-term contract. This role is a fantastic opportunity to support and promote excellent customer outcomes by quality-checking interactions and supporting the training delivery provided to the Client Solutions team.

Key Responsibilities:
  • Maintain and deliver a robust quality assurance framework for the Client Solutions team.
  • Carry out regular reviews on customer interactions for all team members, including live chat, Jira messaging, phone calls, and emails.
  • Produce detailed feedback summaries reinforcing positive feedback and highlighting areas for improvement, including conduct concerns, risk event requirements, and training needs.
  • Support the client solutions team with ongoing learning needs by conducting ad hoc training.
Requirements:
  • A proven track record of delivering high-quality work in your current role.
  • An excellent understanding of wrap platforms and financial services legislation.
  • Collaboration skills, able to work closely with people leaders and individuals to share quality results.

We offer a comprehensive benefits package designed to support your financial security, work-life balance, and overall wellbeing. If you're interested in this role, please click 'apply now' and a member of our team will be in touch.