Senior Retail Operations Manager

5 days ago


Brighton, Brighton and Hove, United Kingdom John Lewis Partnership Full time

Job Title: Team Manager Twilight

Job Summary:

We are looking for a skilled and motivated Team Manager to join our team. As a Team Manager, you will be responsible for leading and developing a team, driving a culture of high standards and excellent service, and contributing to the overall performance of our unique brand.

Key Responsibilities:

  • Influence, motivate, and guide a team to achieve exceptional shop keeping and line management skills.
  • Contribute to the overall performance of our unique brand through exceptional shop keeping and line management skills.
  • Deliver superb customer service and oversee the shop floor to ensure customers get the best experience.
  • Manage the day-to-day operation to optimize sales, profitability, customer satisfaction, and minimize wastage.
  • Promote a culture of continuous learning and deliver an outstanding Partner experience by unlocking their full potential.

Requirements:

  • Experience of supervising a team in a fast-moving, customer-focused environment.

Benefits:

  • 25% discount at John Lewis and 20% in Waitrose.
  • Competitive pension scheme where your contributions will be matched by the Partnership (up to 8% of pay).
  • Excellent work-life balance, including a focus on well-being and flexible working and our market-leading equal parenthood leave policy.

At the John Lewis Partnership, we value diversity and inclusion. We want you to be you because you're at your best when you're free to be yourself.



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